Nature of Our Products

F4Fish delivers fresh and frozen fish, seafood and related products. These are perishable goods. Because of their nature, they cannot be returned, exchanged or resold once delivered.

Order Cancellation

• Before dispatch: You may request cancellation of an order before it is dispatched for delivery by contacting our support team.
• Cancellation by F4Fish: Our admin team may cancel an order if an item is out of stock, the delivery location is not serviceable, the delivery slot cannot be met, there is a payment or pricing error, or for any other operational reason. You will be notified in the App or by phone/SMS.
• After dispatch / delivery: Once an order has been dispatched, it cannot be cancelled by the customer.

Refunds for Online Payments

• If you paid online (UPI, card, net banking or wallet) and your order is cancelled by the F4Fish admin (or cancelled by you before dispatch and approved), the full amount paid for the cancelled order will be refunded.
• The refund is credited to the original payment method / bank account used for the payment.
• Refunds are processed within 5 to 7 working days from the date of cancellation. The exact time may vary depending on your bank or payment provider.
• No refund will be made in cash. Refunds are not made to a different account or payment method.

Cash on Delivery Orders

If an order paid by Cash on Delivery is cancelled before delivery, no payment is due and no refund is applicable.

No Refund After Delivery

Once an order has been delivered, no refund, return or exchange will be provided. Please check your items at the time of delivery.

Product Variations

Fish and seafood are natural products. Slight variations in size, shape, appearance and weight are normal. Where a product is sold with cleaning or cutting, the final net weight may be lower than the weight before cleaning. Such variations are not grounds for a refund.

Customer Not Available / Wrong Address

If we are unable to deliver because you are unreachable, unavailable at the delivery address, or the address or phone number provided is incorrect, the order may be cancelled and no refund will be given, as perishable goods cannot be re-delivered or restocked.

Delayed or Missing Refunds

If you have not received your refund within 7 working days:

• Check your bank account or payment app statement again.
• Contact your bank or payment provider, as it can take some time for a refund to be posted.
• If the refund is still not received, contact us at support@f4fish.com or +91 9148344848 with your order ID and payment details.

Contact Us

F4Fish
Email: support@f4fish.com
Phone: +91 9148344848