F4Fish ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you use the F4Fish mobile application ("App") to order fish and seafood for delivery. By using the App, you agree to the practices described in this Privacy Policy.
When you register, place an order or contact us, we may collect your name, mobile number, email address, delivery addresses (including landmarks), and order history.
Online payments are processed by third-party payment gateway providers. We do not store your full card number, CVV, UPI PIN or net banking credentials on our servers. We receive only limited information needed to confirm and reconcile a payment, such as transaction ID, payment status and amount.
With your permission, we collect your device location to show products available in your area, check whether we deliver to you, fill in your delivery address and estimate delivery times. You can turn off location access in your device settings, but some features may not work properly.
We automatically collect information such as device model, operating system, app version, device identifiers, IP address, crash logs and how you use the App.
If you contact support, we may keep records of your messages and calls to resolve your issue and improve our service.
We use your information to:
We do not sell or rent your personal information. We may share it only in these cases:
We keep your information for as long as your account is active or as needed to provide our services, and thereafter as required for legal, tax, accounting and dispute-resolution purposes.
We use reasonable security measures to protect your data from unauthorized access, disclosure, alteration or loss. However, no system is completely secure. Please keep your login details and OTPs confidential.
Subject to applicable law, you may:
To exercise these rights, contact us at support@f4fish.com.
The App may request permissions such as location, notifications, and phone or SMS access (for OTP verification). These are used only for the purposes described above and can be managed in your device settings.
The App is not intended for children under 18 years of age, and we do not knowingly collect personal information from them. If we learn that we have collected such information, we will delete it promptly.
The App may contain links to or integrate third-party services (such as payment gateways). This Privacy Policy does not cover their practices, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. Changes take effect when posted in the App or on our website, and the "Last Updated" date will show the latest revision.
If you have questions, concerns or grievances about this Privacy Policy, please contact:
By using the F4Fish App, you agree to this Privacy Policy. Thank you for trusting us with your information!